Ordering
Our authorized online retailer is PayPal. All major credit cards are accepted.
If you're unable to use a credit card, a personal check is accepted through PayPal.
Shipping
Shipping prices:
FREE shipping with any order! At this time, we only ship to US and Canada.
US (domestic)
We use First Class Mail with delivery confirmation for the shipping of all products. The United States Postal Services (USPS) offers the best shipping method worldwide for saving time and money. Items are shipped 1-2 days after payment is confirmed by PayPal. For Domestic orders, deliveries take about 3-7 business days. Once we shipped the goods, we are not responsible for lost or stolen packages.
International
First Class International Mail is used for all international purchases. Please allow 1-3 weeks for deliveries. Once the order leaves United States, we are not responsible for shipping time or undelivered packages. Please visit USPS website for additional information.
We are not responsible for the value-added tax that each country imposes in customs for mail-order packages.
NOTE: After we ship the order, we will send you tracking number. We are not responsible for missing / lost / undelivered packages.
We are not responsible for the value-added tax that each country imposes in customs for packages.
Gift Certificates
Please see description for Gift Certificate Purchase. Any amount is available!
Order Fulfillment
We
do our best to keep all items in stock, but from time to time items
become unavailable or discontinued, therefore we can't always guarantee
availability of products. If you have ordered an item that is not
available or is backordered, we will notify you of the situation via
email.
Return/Exchange PolicyWe will be glad to make an exchange or credit your credit card account for
any items you are not completely happy with. The item MUST be returned
to Tomat within 14 days of the shipping date in unworn and perfect
condition including attached hang tag and original packaging. Ship
prepaid and insured with the package securely wrapped. We can't accept
returns after 14 days.
Shipping and handling on returned merchandise is non-refundable.
If a shirt is returned to Tomat damaged then the product will not be
exchanged or refunded.
Upon receipt of the returned items we promptly credit your credit card and send you confirmation via email.
When an exchange is requested, we will credit your credit card
on receipt of the returned items and then bill you for the new items
when they are ready to ship.
Contact Information
Tomat is located in Altadena, California. We can be reached via email at info@tomatkids.com.
We can also be reached by phone at 626-791-4020.
Your Privacy and Security
Tomat store uses PayPal as our authorized online retailer. PayPal offers
proven fraud protection to ensure safe credit card transactions online.
To ensure a secure transaction, all credit card information is encrypted
during transmission and then stored on a secure server. Your credit
card information is never reused except to issue refunds or make other
required adjustments.
Tomat will never sell, loan, rent, trade or give away your name,
email, address or any other personal information to any third party
without your permission.
Tomat uses your email and occasionally your telephone number to
communicate with you about your current orders or our special
promotions.
Terms of Use
Site Contents
Unless
otherwise noted, all materials, including images, illustrations,
designs, icons, photographs, and other materials that appear are
copyrights, trademarks by Tomat.
The Contents of our Site, and the Site as a whole, are intended
solely for personal, noncommercial (other than for the purchase of
merchandise from our site) use by the users of our Site.
Colors
Due to different browsers and monitors, an exact color
representation of the clothing cannot be assured, however, we endeavour
to make the colors as close as possible to those of the actual garments.
Inaccuracy Disclaimer
From time to time there may be information on tomatkids.com
that contains typographical errors, inaccuracies, or omissions that may
relate to product descriptions, pricing, and availability.
We reserve the right to correct any errors, inaccuracies or
omissions and to change or update information at any time without prior
notice (including after you have submitted your order).
We apologize for any inconvenience this may cause you.